You can make use of this chat feature, or send an email or phone Roku technical support to get assistance. It could be an issue with playback or problems with account activation, abrupt setup on your gadget, a problem that is caused by a misconfigured or incorrectly connecting the remote with the TV. Roku TV, Roku Express+ or other Roku issues with device setup or any other problem with the reliability and configuration of the remote system. By calling (844) 539-9831 is a way to bring you in contact with Roku customer support anytime.